LACK OF SUPPORT

[MoNasser]

Hey Everyone,  I'm a bit frustrated because of the following: Is it just me, or is tooooo hard to get a hold of someone on the email?? I've been trying to get an answer on the support email for almost 2 weeks now, all I get is an automated response, and that's about it. If anyone can suggest a way to get help faster, would be much appreciated!

[Bill_French]

One option - no guarantees you'll get answers: join TableForums. The people who plowed five+ years of their lives into supporting Airtable have pretty much left the building. They hang out on TableForms to escape the poor platform Airtable chose in 2022 to replace Discourse.

[Bill_French]

You might enjoy this rewind (or puke a little in your mouth), which captures the history of how we got to this point concerning support.

[greygeckopress]

Not often I get quoted. Nice! 😄

Well written article (what I could read anyway, since I'm not a substack subscriber). Good job.

[Bill_French]

Subscribe for free - you get seven days of access to this and all the other premium articles. It's definitely worth the read on this terrible topic. And I can quote you directly if you'd like.

[Rob1]

It's the worst. The bots and automated replies don't even work well.

[matthiaszed]

We have emailed them 10+ times with billing issues...they have not responded a single time. We are on a business plan. Just terrible, non-existent customer support. The worst I have seen in many years.