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Re: Not able to upgrade from Free to Team License - Billing error

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amitkaul
4 - Data Explorer
4 - Data Explorer

Hi ,

I'm based out of india and using Visa Card to upgrade from Free to Team License. I tried few times but I'm getting below error everytime "We were unable to upgrade you at this time. Please refresh the page and try again.".  

 

I tried to refresh and re-do this transaction with other visa card, but that is also not working. 

Any help on how to get out of this problem would be great? 

7 Replies 7
MaddieJ
Community Manager
Community Manager

Hey @amitkaul, just following up here for visibility but per our DM conversation, our team will be reaching out. Thanks!

Hi, 

I am facing the same issue "We were unable to upgrade you at this time. Please refresh the page and try again." 

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WhatsApp Image 2024-03-04 at 9.59.13 AM.jpeg

 

MaddieJ
Community Manager
Community Manager
 
vstr8889
5 - Automation Enthusiast
5 - Automation Enthusiast

Tried 3 different cards, still nothing happens..

kartvee
4 - Data Explorer
4 - Data Explorer

I am running into the exact problem when upgrading from Free to Team. The Airtable Support team hasn't responded either. What's going on @dashler78 team?

Hey @kartvee, confirming that our Support team will follow up with you about this.

Thanks!