I'm based out of india and using Visa Card to upgrade from Free to Team License. I tried few times but I'm getting below error everytime "We were unable to upgrade you at this time. Please refresh the page and try again.".
I tried to refresh and re-do this transaction with other visa card, but that is also not working.
Any help on how to get out of this problem would be great?
Hey Community! Airtable Support is the best place to reach out to for billing questions, but a couple of things you can try in the meantime include contacting your bank to make sure there aren't any blockers, or trying a different card. And if the issue persists, be sure to reach out to Support.
I am running into the exact problem when upgrading from Free to Team. The Airtable Support team hasn't responded either. What's going on @dashler78 team?
I'm facing the same Issue. I was able to upgrade to team plan few months back, but every time auto renewal failed and I got downgraded to free plan. Sometimes If I click on the view Invoice option, I was able to pay through stripe.
I have reached out to support and they have responded that there is some issue with processing cards from India. But for now, I too can't upgrade from free plan.
