Hi all! I think adding formatting options (bulleted/numbered lists, adding links onto text) and message reactions into the messaging of the activity panel would really enhance its use and overall functionality.
How does is solve the user problems?
Our company utilizes the activity panel a lot to provide feedback/notes for updates/etc. With longer messages, text in this panel gets hard to consume because there's no easy way to format with more structure and separate out action items. Also, when you just need to know that someone has seen your message in the activity panel, the only way to know they've seen it is for them to respond and @ you, which can then clog up the panel with unnecessary messages.
Who is the target audience?
Larger collaborative businesses, where lots of conversation needs to happen on records outside of the permanent fields