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What is the proposed idea/solution?
Display a character counter over the limit assigned to a question in a form.
How does it solve the user problems?
Whoever is filling the form can know there is a character limit before they start typing their answer and this helps them manage their content better. Also, they will be able to adjust their answer without leaving the page to use a character counter in some other tool. (like Google Docs)
How was this validated?
An external contact called us for help resolving the error message they were receiving about exceeding the character count in a form we created, so we asked them to type their answers in a Google Docs file and guided them on how to access the character count there. They couldn't complete the form without the use of an external character counter.
Who is the target audience?
Anyone, whether internal or external, who will need to fill out a form designed and shared by Airtable users.