SendGrid block is a great feature which we unfortunately cannot use as it is now.
It has been mentioned here several times (without response from developers) that formatting is crucial for any emails that are intended for customers. It is OK to have plaintext notifications for ourselves, but if we communicate with a client it produces very poor impression and we have to use other tools to send emails.
In our case we just send confirmation of entries to our students with short instructions how to find us and what documents to prepare. Of course, ideally it would be nice to be able to attach images and documents, but even simple HTML or markdown will be enough for start to highlight important information with bold/colored font and make links to files readable. At the moment it looks like a mess of text and long links to google drive. I’ve tried to use HTML formatting in the email body, but of course it failed.
We’ve created a view that filters relevant entries based on student’s status and we are just 2 clicks away from sending confirmations via SendGrid. But without reasonable formatting we now have to copy-paste the email addresses into another mail service window.
Can Airtabe team tell us if we can expect at least basic formatting in SendGrid block in the observable future?