How to contact technical support?

[al_chernobrovki]

Unfortunately, I am an Airtable customer, which I am not happy about at all.

Today I received a letter where Airtable says that he withdrew 240 dollars from my account.

And I have been trying for several hours to find a way to ask technical support - for what kind of services this amount was charged.

But it’s stupidly impossible to contact technical support - each button and instruction leads to the next instruction, from it to the stupid chat bot and from it again to the instruction and so on in a circle.

There is no way to just write a question and get an answer.

Is this even possible to get some support, or do Airtable companies give a **bleep** about their customers so much that they are not interested in talking to them under any circumstances?

[Kongtho_Imarith]

I have registered as a member of this Airtable Community Platform. I posted my questions, seeking resources or help from people in this community. However, I cannot reply to them when they share their input with me. Could you please advise how to make it possible for me to reply to their messages? Thank you.

[calirenato82]

I'm also having a billing issue and need to resolve it urgently. I've already sent a message through the support email and haven't received a response yet.

[Mansi]

My account has been debited for $451.32!!
I can't believe this, I have been asking for refund but there is no support. I am so sad right now, that money was important for me. I want refund and there is no one to support. Can somebody help please??

[tracymf-tkk]

Good luck getting any help whatsoever.  It has the potential to be a great tool but their customer support and service is awful.