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How to contact technical support?

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al_chernobrovki
4 - Data Explorer
4 - Data Explorer

Unfortunately, I am an Airtable customer, which I am not happy about at all.

Today I received a letter where Airtable says that he withdrew 240 dollars from my account.

And I have been trying for several hours to find a way to ask technical support - for what kind of services this amount was charged.

But it’s stupidly impossible to contact technical support - each button and instruction leads to the next instruction, from it to the stupid chat bot and from it again to the instruction and so on in a circle.

There is no way to just write a question and get an answer.

Is this even possible to get some support, or do Airtable companies give a **bleep** about their customers so much that they are not interested in talking to them under any circumstances?

9 Replies 9
ChrisShernaman
Airtable Alumni (Retired)

Hi @al_chernobrovki, thank you for reaching out to the community! I'm sorry to hear about your billing issue. I have forwarded the message along to our internal team to assist you.

You will be contacted by email as soon as possible. If you don't receive a response within the next 12 hours, please let me know.

 

Chris Shernaman | Airtable Community Engagement Specialist

Can someone please contact me as I am having this exact same issue and am extremely frustrated. 

ChrisShernaman
Airtable Alumni (Retired)

Hi @claudialnathaI'm sorry to hear about your billing issue. I have forwarded the message along to our internal team to assist you. They should be connecting with you soon.

Please reach out to me directly if you have not heard back from our team within the next 12 hours.

Best,

Chris Shernaman | Airtable Community Engagement Specialist

I am yet to hear from anyone, it's now been 4 days.

Have they solved your issue? Because I'm dealing with the same problem at the moment and tech.support is ghosting me

Hi @Arctic,

I am sorry to hear that you are dealing with the same issue, all of Airtable is OOO for the July 4th holiday here in the United States. This could be the reason you are not receiving a response from our Support Team. I will make sure to forward your message along so we may assist you as soon as everyone is back in office, July 5th. 

Please reach out either here or to me directly if you have not heard back from our team by end of day Friday, July 7th.

 

Chris Shernaman | Airtable Community Engagement Specialist
Rosalind_Lockye
4 - Data Explorer
4 - Data Explorer

Hello, I need to speak to someone regarding our issue as well.  Frustrated that we cannot speak to someone directly.

Have received a response but need to follow-up with additional information, but replying to their email prompts an auto reply to go though help center.  But the help centre doesn't maintain the conversation to continue from previous.

Need assistance to reach a person.

airNYC
4 - Data Explorer
4 - Data Explorer

i received an email from airtable TODAY that has two links in it, and both result in 404 errors!

Nice email airtable!