It would be really nice to see automations be set to whatever conditions are specified, but allow it to still be built even if a ticket doesn’t exist that matches it yet. It’s a bit cumbersome to have to build a dummy ticket that meets each set of c...

when using the Action to Send Email, including fields that aren’t required is proving tricky because if it’s left blank, it causes the Automation to error, rather than just moving to the next step. It would be nice to see it bypass these fields and ...