5 - Automation Enthusiast
5 - Automation Enthusiast
since ‎Oct 01, 2020
‎Nov 29, 2022

User Statistics

  • 5 Posts
  • 0 Solutions
  • 1 Kudos given
  • 3 Kudos received

User Activity

It would be really nice to see automations be set to whatever conditions are specified, but allow it to still be built even if a ticket doesn’t exist that matches it yet. It’s a bit cumbersome to have to build a dummy ticket that meets each set of c...
when using the Action to Send Email, including fields that aren’t required is proving tricky because if it’s left blank, it causes the Automation to error, rather than just moving to the next step. It would be nice to see it bypass these fields and ...
once an Action is selected, it can’t be deleted. The only way to fix it is to delete everything and start over (keeping the Trigger alone is not much use). Hoping this is on the roadmap for urgently needed fixes.
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