It would be really nice to see automations be set to whatever conditions are specified, but allow it to still be built even if a ticket doesn’t exist that matches it yet. It’s a bit cumbersome to have to build a dummy ticket that meets each set of c...
when using the Action to Send Email, including fields that aren’t required is proving tricky because if it’s left blank, it causes the Automation to error, rather than just moving to the next step. It would be nice to see it bypass these fields and ...
once an Action is selected, it can’t be deleted. The only way to fix it is to delete everything and start over (keeping the Trigger alone is not much use). Hoping this is on the roadmap for urgently needed fixes.
That did it! It’s a little odd that most of this is icon and button type layout to not have an “X” or something next to the step, using backspace to remove something like this isn’t something I would have thought to use. Thanks for the help :slightl...
sorry, I misspoke - the Action can be deleted in its entirety, but the individual pieces cannot be undone. So as an example, I choose the Send An Email option, then populate a series of fields. If I incorrectly select anything inside that Action, t...
