We use a script to create airtable records through API.
Attachement (pictures) are stored on a public webserver. The URL is passed by API request and Airtable dowload the attachement on his own cloud to be available in the attachment field.
This solution worked properly for a year maybe.
Since december 2019 we get some “broken files”. It seems that Airtable fails at downloading the attachment ant the attachment appears whit a generic icon instead of a picture preview. The picture can’t be downloaded properly.
It is very inconsistant : we have records with for exemple 4 pictures in the attachment field and one of them appear broken. Deleting the record and recreating it the same way may fix the record. The picture is always available on our webserver.
As we have a long history I could determine that this problem began to occurr on last december.
I read some similar issues on the forum that have been fixed by “patching” the airtable with the support
Can I have any help on this issue?