We are a small non-profit and would like to use Airtable to build a database for case management.
One of our programs is of a social work nature: we support new and expectant parents who have received a diagnosis of Down syndrome. We do so by offering information, connection to medical and other resources, and providing materials.
Our sources of input are:
A form on our website that should feed into the database
Emails and phone calls with information that is entered manually or with a form
The kinds of information we need to track are:
First Contact information
Information about the parents
Information about the baby
The trickiest part of this project is that it needs to be designed in a way that volunteers who have limited technical skills can input data and access case records easily.