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Updates to Our Pricing Plans

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nityadb
Airtable Employee
Airtable Employee

Hello, Airtable community! I'm Nitya, senior product marketing manager here at Airtable. I wanted to share more information about recent changes to our pricing plans. 

Over the past few years, we’ve released many new products and features – including new sync integrations, extensions, and automation capabilities – and the way customers use Airtable has evolved. We’re updating our plans to ensure people have flexible options based on their needs, reflecting feedback we heard from customers and how they use our platform. For example, many Pro plan customers have asked for access to features that were previously limited to the Enterprise plan, and that extension limits were too stringent. 

Our new plans give customers a progressive journey as their organization’s use of Airtable becomes more complex, mapping the features and functionality that customers need with their stage of growth. Below is an overview of the key changes we’ve made and some background on these changes. 

Updating the Airtable Free Plan

Airtable’s Free plan gives you the ability to start building your own flexible apps. We’ve updated the Free plan to be more reflective of the types of usage we see from customers who are just getting started building apps in Airtable. With the changes to the free plan, you'll continue to be able to build your own flexible apps, but will notice a few changes in our storage capacity and limits. 

Specific changes to the Airtable Free plan include:

  • Bases: You’ll still be able to create unlimited bases to manage your workflows 
  • Record limits: 1,000 per base
  • Attachment storage space: 1 GB total storage per base
  • API limits: 1,000 API calls per month before rate limits are imposed. You can review current rate limits in our developer docs.
  • Sync integrations and extensions: These will now only be available on paid Airtable plans 

If you’re a Free plan customer, there’s no action required on your part, but you can manage your plan and review usage at any time by visiting your workplace settings. If you are over the limits of the Free plan, none of your data will be removed or deleted from Airtable, but you will see notifications that you have exceeded new limits or are using functionality that is no longer available. If your needs exceed what’s included in the Free plan, we offer multiple paid plans that can help you manage your work in Airtable.

Creating a New Team Plan for Current Plus and Pro Customers

We will replace our current Plus and Pro plans with a single offering for small teams: the Airtable Team plan.

As an Airtable Team customer, you can create tailored apps for your team that power critical workflows using features like Gantt and Timeline views, forms, and advanced controls including private views and table permissions. 

For Airtable Plus customers

Plus customers will get access to the Team plan features without any increase to your bill. If you're a Plus customer today, you'll have the features you enjoy on your current plan, with a few updates including:

  • Increased storage and record space: Scale your data with 10GB of storage and 50,000 records per base
  • API limits: 100,000 API calls per month before rate limits are imposed. You can review current rate limits in our developer docs.
  • Sync integrations: You will still have access to Airtable’s most popular sync integrations like Google Docs and Slack, but certain sync integrations like Jira and Salesforce will only be available on the Business and Enterprise Scale plans. 
  • Basic permissions: Manage your team’s data and access with field and table editing permissions.  

For Airtable Pro customers

Pro customers will be automatically migrated to the new Team plan and will see similar functionality to what you’re currently using on Airtable today, with a few updates including: 

  • Extensions: You can now add unlimited extensions to your Airtable bases
  • Automations: 25,000 runs per month
  • API limits: 100,000 API calls per month before rate limits are imposed. You can review current rate limits in our developer docs.
  • Attachment storage space: 10GB total storage per base
  • Sync integrations: You will still have access to Airtable’s most popular sync integrations like Google Docs and Slack, but certain sync integrations like Jira and Salesforce will only be available on the Business and Enterprise Scale plans. 

Although the vast majority of customers will not exceed these new limits we recognize that some of you will be impacted and do not take these changes lightly. If you’re a customer with bases over the Team data limits, all of your data will still be available in Airtable, however, you’ll need to upgrade to add any more attachments or records or continue using any active sync integrations available on a higher capacity plan.

Improving How We Serve Enterprises 

Finally, we are introducing two new Airtable plans geared towards multi-team organizations. Airtable Business is for small businesses and departments that need advanced features and basic admin capabilities, offered at $45 per user per month on an annual plan and $54 per user per month on a monthly plan. Smaller organizations can purchase Business on their own, and we encourage larger organizations to contact our sales team to discuss the Business plan. Enterprise Scale is for large enterprises building flexible and powerful apps that can scale across their organizations, and pricing is customized to the organization’s needs.  

If you are currently on Airtable's Enterprise plan, you will not see any changes today. Your account team will provide more information to your organization’s admins and billing owners so they can choose the right plan prior to your contract renewal. If you’re interested in learning more about these plans today, you can contact our sales team.

Looking for more info?

We’re here to help you throughout the process. To get more information about migration timelines, what happens if your account is over limits, and to see a full overview of the changes, please review this Help Center article



122 Comments
Drew_Schumacher
5 - Automation Enthusiast
5 - Automation Enthusiast

@nityadb One important clarifying question, that is not self-evident from the post, help link, or api docs rate limit:

Is the rate limit being removed before you hit the max calls per month? Below it says 100k calls on pro BEFORE rate limit imposed.  If this were the case, I could see how Business could be an improvement, because there would be no rate limit on unlimited calls (but that seems unlikely).

Or is the global api limit of 5 per sec still in place, and there is a MORE AGGRESSIVE rate limit that is imposed?  If so, what is this limit?  If this is the case, there is not an answer on this unless I am missing something. 

Any help appreciated.

Quote:

  • PRO:
  • API limits: 100,000 API calls per month before rate limits are imposed. You can review current rate limits in our developer docs.

 

Andy_Lin1
9 - Sun
9 - Sun

Something that I just noticed: Teams previously on Pro will no longer have access to email support.

Scott_Hoek
6 - Interface Innovator
6 - Interface Innovator

Teams previously on Pro will no longer have access to email support

Yo, what the fck

DNA_PC
5 - Automation Enthusiast
5 - Automation Enthusiast

@Drew_Schumacher Completely agree.

Believe it or not, I have a monthly recurring task of checking our monthly automation runs, I've been doing that manually for the past 5 years. 

Could use a nice graph and some more transparency!

BillH
9 - Sun
9 - Sun

Also from the New Plan page

If you reach (or are over) our record or attachment limits, you’ll still be able to use your bases and we will never remove your data. We’ll notify you of the overage and you will not be able to add more records or attachments until you upgrade to a new plan. For automations and API limits, you will be capped at the usage limit on your current plan.

I highlighted the portion in bold.

Sounds more like a stop than a speed limit.

Alex_Efremov
4 - Data Explorer
4 - Data Explorer

It is terrible!

Rui_Chen1
5 - Automation Enthusiast
5 - Automation Enthusiast

Wow. @nityadb and the Airtable team really needs to up their game on their communication, transparency, and good will to existing customers.

AT BEST, existing customers got bait-and-switched into paying more for less. AT WORST, Airtable is hostaging businesses and shaking them down for more money. There are no good outcomes here, and it's terrible. 

Jonathan
6 - Interface Innovator
6 - Interface Innovator

@Robert_William1

> Is there an extension for moving all my clients from Airtable to Google Sheets, Smartsheets, or Glide? 

Those would be very clunky replacements for Airtable.  There are much better choices now, which are specifically designed to be Airtable clones/alternatives. 

Look into SeaTable, APITable, NocoDB, Baserow, Grist, Rowy, etc. 

I've been collecting a comparison table of features if you'd like to see it, not sure if I should post a link here.

BillH
9 - Sun
9 - Sun

I just received this response saying nothing and including various links to pages I had visited before making my query, including one that will take you right back here, which I guess is the perfect response since all they seem capable of doing is sending us in circles.

Hi,

 

Thank you for your patience and for reaching out with these questions – we appreciate your feedback and understand your concerns about API usage and the new plan limits.

 

If you exceed the monthly limit, you will continue to have access to our APIs, but see a lower rate limit for the remainder of the month. Once that month ends, your rate limit will go back to normal. Rate limited requests will return a 429 status as documented here. We’re working to provide better ways to monitor your current usage in workspace settings and will have more to share soon. We understand your request for better visibility into your current API usage so I will share this feedback with our product and engineering teams. For now, please visit this community post to read more details on the motivation behind this change and to follow along for updates.

 

Additionally, there have been some questions around what constitutes an API call – this can be defined as a single REST HTTP request to any endpoint documented in our API documentation. If multiple calls are made to any of these endpoints to retrieve or modify data, each individual call is counted as one. For example a "list records" request then a "update records" request would count as 2 requests.

 

Thank you for your patience and understanding as we roll out these plan changes and process feedback. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!

 

Best,

Airtable Developer Support Engineering Team

DNA_PC
5 - Automation Enthusiast
5 - Automation Enthusiast

Yup, the new API limit is really not transparent, pricing page and support are not saying the same thing - who do we trust? Well... None of them.

@Rui_Chen1 


AT BEST, existing customers got bait-and-switched into paying more for less. AT WORST, Airtable is hostaging businesses and shaking them down for more money. There are no good outcomes here, and it's terrible. 


I don't really agree. Existing Pro plan will end up paying the same for 50% less power, indeed.
But the new Business plan is a good thing for many who were reaching the limits of the Pro plan, it's a good and welcome alternative for those who couldn't afford the Enterprise plan. (I'm amongst those)
Many are going to have to upgrade and pay x2 pricing, but they will get a lot more records and Attachment storage in return, that's got to count for something 😉

Although, I'd have preferred if they had kept the existing Pro plan, removed the useless Plus plan, and added the Business, without that clumsy API rate limit and 50% less power on Pro. That new pricing would have been good news for everybody.

Clearly, Airtable missed a good opportunity to do things properly, but I wouldn't call it all bad either.

P.S: I had forgotten how this new community forum/tool is terrible compared to before, tough reminder.