Mar 10, 2021 08:50 AM
I just read this Contacting Airtable Support about bugs
Says to use the In-App to contact Support.
SO — how do we contact support when we’re getting this
Solved! Go to Solution.
Mar 10, 2021 09:25 AM
Airtable is using AWS for this stuff…
I’m sure they have some concept of auto-scaling servers, failovers, multi-region redundancy, and load-balancing in place, since these are all services offered by, and handled by AWS. But even with the best of setups in a solid service like AWS, scaling software is complicated.
Mar 10, 2021 09:31 AM
Hi everyone,
Following our earlier downtime we have implemented a fix and are monitoring the results. Our public API is currently disabled so some services remain unavailable while we continue to monitor this issue.
We expect our public API to be up and running soon, and we will keep you updated on our progress. We deeply apologize for the disruption to your team.
Please let me know if you have any questions or additional issues.
Mar 10, 2021 09:40 AM
agree @Jeremy_Oglesby - it would not be possible to run a service like Airtable without auto-scaling, clusters, redundancy, etc. My very small agency uses this kind of set up on our client apps and to say that we are a fraction of the size of Airtable is to overstate the case by some margin! So, for sure, the Airtable guys have all of this and more in their toolkit. Doesn’t mean it isn’t frustrating when it goes down, but I know they do this.
Mar 10, 2021 10:49 AM
This incident has been fully resolved. Our apologies again for the disruption, and thank you to everyone for your patience.