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Oct 09, 2023 02:02 PM
Recently, and inconsistently, when I update a field, the Chrome prompt for Update Password comes up. If I'm updating many fields, it keeps coming up. Extremely annoying to say the least. Has anyone else had this problem? Does anyone have a solution? I don't get this behavior in other browsers, but I'm pulling data from Google Drive and I find working in Chrome easiest. I've got a Windows 10 64-bit laptop with Chrome Version 117.0.5938.150.
Thanks!
Oct 16, 2023 07:30 PM
Yes, I'm now noticing it in a currency field. Thanks for alerting support. Hopefully they'll put out a fix
Oct 17, 2023 05:09 AM
CURRENT RESPONSE FROM SUPPORT:
I just wanted to give you an update this is a known issue and our engineering team is actively working on this as we speak. This seems to be affecting some other customers as well, and we're committed to finding a solution. In the meantime, a workaround I recommend is to disable saving passwords in the Chrome browser setting.
Thank you for your patience.
Oct 17, 2023 07:18 AM - edited Oct 17, 2023 07:19 AM
That might be a temporary solution, but I do not want to turn off that option all the time. This problem just started and only effects Single line text and currency, so there has to be something in the code that needs to be fixed.
Oct 17, 2023 07:26 AM
ABSOLUTELY AGREE! And that was my response as well.
Oct 18, 2023 04:31 AM
Sorry guys...
Seems like support has wrapped up their end of the ticket in a nice little bow by telling us to turn off a global feature until they decide their issue is important. Maybe you all can send support tickets to level up their priority. Here's the last response from support - they've CLOSED the ticket:
We appreciate your understanding of the temporary fix, and we'll keep you informed of any developments. If you have further questions or encounter any related issues, please don’t hesitate to reach out to us.
Warm regards,
JC
Oct 18, 2023 02:53 PM
Same issue. Is there a solution here somewhere I've missed?
Oct 19, 2023 04:29 AM
The temporary workaround is to disable password updates on Google Chrome until they fix the problem. The other solution is set all fields to long text, but that just doesn't make it any better than Excel.
Oct 19, 2023 11:41 AM
how on earth did you get them to actually open up a ticket? i tried reaching out to support- and that was super hard to figure out how to do. i did get a generic reply, suggesting i reach out to the airtable community for assistance and that i turn off key functionality of the most widely used internet browser (aka Chrome and the password saving feature). but it came from a noreply email. so there is no actual ticket open.
just curious how you managed the feat?
Oct 20, 2023 07:47 AM
i thought i would share that i actually heard back from a Technical Support Specialist. initially, he just suggested that i turn off the password save feature. when i pressed for more detail, asking if this would be a short-term stop gap measure, or they would have it resolved soon, i also got a response.
Courtney, in Support, indicated
Our engineering team has been made aware of this issue and has been actively working on a potential fix that should be live by next Tuesday.
Please let me know if this issue persists after then and I will be sure to let our engineering team know that further investigation is required. We appreciate your patience in advance!
So i'm more encouraged now. i'm willing to turn off this feature for a few days. Tuesday is soon.
Oct 20, 2023 08:49 AM
It was a long grueling process. I'd rather go through a divorce, but the subject was "Lack of Support" which caught their attention. It took me about 30 minutes to get an actual form where I could leave a message because I was taken through a bunch of bots which ended with articles.