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Re: Field Change Prompts Chrome to Ask "Update Password?"

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Simonden
5 - Automation Enthusiast
5 - Automation Enthusiast

Recently, and inconsistently, when I update a field, the Chrome prompt for Update Password comes up. If I'm updating many fields, it keeps coming up. Extremely annoying to say the least. Has anyone else had this problem? Does anyone have a solution? I don't get this behavior in other browsers, but I'm pulling data from Google Drive and I find working in Chrome easiest. I've got a Windows 10 64-bit laptop with Chrome Version 117.0.5938.150.

Thanks!

52 Replies 52
Simonden
5 - Automation Enthusiast
5 - Automation Enthusiast

Yes, I'm now noticing it in a currency field. Thanks for alerting support. Hopefully they'll put out a fix

MDminuth
6 - Interface Innovator
6 - Interface Innovator

CURRENT RESPONSE FROM SUPPORT:

I just wanted to give you an update this is a known issue and our engineering team is actively working on this as we speak. This seems to be affecting some other customers as well, and we're committed to finding a solution. In the meantime, a workaround I recommend is to disable saving passwords in the Chrome browser setting.

  • On your computer, open Chrome.
  • At the top right, click Profile  Passwords.
  • If you can't find the Passwords icon, at the top right of your screen, click More   Google Password Manager.
  • On the left, click Settings.
  • Turn Offer to save passwords on or off.

Thank you for your patience.

TTX
4 - Data Explorer
4 - Data Explorer

That might be a temporary solution, but I do not want to turn off that option all the time.  This problem just started and only effects Single line text and currency, so there has to be something in the code that needs to be fixed.  

MDminuth
6 - Interface Innovator
6 - Interface Innovator

ABSOLUTELY AGREE! And that was my response as well. 

MDminuth
6 - Interface Innovator
6 - Interface Innovator

Sorry guys...

Seems like support has wrapped up their end of the ticket in a nice little bow by telling us to turn off a global feature until they decide their issue is important. Maybe you all can send support tickets to level up their priority. Here's the last response from support - they've CLOSED the ticket:

We appreciate your understanding of the temporary fix, and we'll keep you informed of any developments. If you have further questions or encounter any related issues, please don’t hesitate to reach out to us.
Warm regards,
JC

LoL
4 - Data Explorer
4 - Data Explorer

Same issue. Is there a solution here somewhere I've missed? 

MDminuth
6 - Interface Innovator
6 - Interface Innovator

The temporary workaround is to disable password updates on Google Chrome until they fix the problem. The other solution is set all fields to long text, but that just doesn't make it any better than Excel.

Erin_Alter
6 - Interface Innovator
6 - Interface Innovator

how on earth did you get them to actually open up a ticket? i tried reaching out to support- and that was super hard to figure out how to do. i did get a generic reply, suggesting i reach out to the airtable community for assistance and that i turn off key functionality of the most widely used internet browser (aka Chrome and the password saving feature). but it came from a noreply email. so there is no actual ticket open. 

just curious how you managed the feat?

Erin_Alter
6 - Interface Innovator
6 - Interface Innovator

i thought i would share that i actually heard back from a Technical Support Specialist. initially, he just suggested that i turn off the password save feature. when i pressed for more detail, asking if this would be a short-term stop gap measure, or they would have it resolved soon, i also got a response. 

Courtney, in Support, indicated

Our engineering team has been made aware of this issue and has been actively working on a potential fix that should be live by next Tuesday. 

Please let me know if this issue persists after then and I will be sure to let our engineering team know that further investigation is required. We appreciate your patience in advance! 

 So i'm more encouraged now. i'm willing to turn off this feature for a few days. Tuesday is soon.

It was a long grueling process. I'd rather go through a divorce, but the subject was "Lack of Support" which caught their attention. It took me about 30 minutes to get an actual form where I could leave a message because I was taken through a bunch of bots which ended with articles.