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JotForm & Airtable Issue

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Eric_Donley
4 - Data Explorer
4 - Data Explorer

Hello ~

We are having some INTERMITTENT integration issues with JotForm and Airtable. Although JotForm and Airtable are syncing properly using the 3rd party interface on JotForm, we have experienced a few (roughly 2%) form submissions that are not updating into Airtable. We haven’t been able to diagnose this issue very well b/c it is intermittent.

It’s possible that Airtable is not updating when Airtable is not open on our browser window. In other words, when the JotForm receives a submission while Airtable is closed that record is not created.

Does anyone have any experience with this issue? Just to be clear, we are creating records just fine 98% of the time with the same form being tested.

Thank You!

Eric D.

1 Reply 1

No, this won’t be the issue as Jotform is using the Airtable API to create new records in Airtable. This doesn’t rely on a user session being open and is a separate way to interact with the underlying Airtable data store/database.