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No access to our account anymore (Google Login)

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chptk
4 - Data Explorer
4 - Data Explorer

We are working with Google Workspace in our company and because of a domain change, our email addresses changed. Since we are all using "Login via Google", we are not able to login anymore. No other tool had any problem with the domain change, just Airtable. 

We are a Pro user and I reached out to the support on Tuesday early morning. No answer until now. We are not able to access any of our bases. 

Any idea what we can do?

2 Replies 2
victormccormick
4 - Data Explorer
4 - Data Explorer
  1. Double-check Domain Settings: Ensure that the domain change has been correctly implemented across your Google Workspace accounts and that there are no lingering configuration issues. Verify that all user email addresses have been updated to reflect the new domain.

  2. Clear Browser Cache and Cookies: Sometimes, login issues can be caused by cached data or cookies in your web browser. Try clearing your browser's cache and cookies and then attempt to log in again.

  3. Try Different Browsers or Devices: Attempt to log in using different web browsers or devices to see if the issue is specific to one browser or device.

  4. Confirm Google Workspace Integration: Make sure that the integration between Google Workspace and Airtable is still active and properly set up. Check the permissions and access settings for Airtable in your Google Workspace admin console.

  5. Check Spam or Junk Folders: It's possible that Airtable's response to your support request may have landed in your spam or junk email folder. Be sure to check those folders for any emails from Airtable support.

  6. Follow Up with Airtable Support: If you haven't received a response from Airtable support, consider sending a follow-up email or reaching out through their support portal again. Sometimes, support requests can get lost or overlooked, so don't hesitate to reach out again for assistance.

  7. Community Forums: Check if Airtable has a community forum or user community where you can post about your issue. Other users or Airtable representatives might be able to provide helpful insights or solutions.

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eringetgo
4 - Data Explorer
4 - Data Explorer

Did you ever get a reply for this? I am experiencing the same issue. Is there a workaround I can do while I wait for them to reply?