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Seeking Input on Airtable Button Integration Challenge

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Kami_T
5 - Automation Enthusiast
5 - Automation Enthusiast

Hello Airtable Community,

I greatly respect your expertise and would appreciate your guidance.

I'm integrating the "Email Table" extension by Kuovonne into our database for improved contact communication.

We're working on enhancing our database's communication capabilities. One task is creating a user-friendly button for visitors to request more information about a specific record.

Here's the plan: Visitors click the button, generating an automated message to collect additional record info. The message enters a "pending reply" state and is marked "ready to send."

Problem: When using a button via "open custom extension" in shared Airtable views/links, external users can't access it as internal users can. Any reason for this? Can external access be enabled?

Conversely, buttons via "run script or open URL" in shared views/links are accessible to external users. Any advice on establishing this linkage and addressing challenges is highly appreciated.

Thank you for your time and expertise. Eagerly awaiting your insights.

Best,

Kami_T

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