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Particularly useful is to have an email per workspace
All communication relating to the record/task/client shows up in said record/task/client.
This is without having to add erroneous user seat count and or guest usage to Airtable account.
Any one needing a decent CRM/Ticket/Job management solution, on a none existent budget
My user case is extremely specific, but here it is, as briefly and as simplistically as I can put it:
I am a reseller for a major ISP, in an effort to increase my commission split I as added as a "sub-agent" to an existing agent.
The issue is I lost access to their CRM tool. So I created and interface which allows me to keep track of my clients with the agent I am attached to. This works fine for the most basic of communication between him and me. How ever when I send an email to a client or to our support desk, the evidence of this communication is not recorded in the reciprocal record/task in Airtable.