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How to contact technical support?

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al_chernobrovki
4 - Data Explorer
4 - Data Explorer

Unfortunately, I am an Airtable customer, which I am not happy about at all.

Today I received a letter where Airtable says that he withdrew 240 dollars from my account.

And I have been trying for several hours to find a way to ask technical support - for what kind of services this amount was charged.

But it’s stupidly impossible to contact technical support - each button and instruction leads to the next instruction, from it to the stupid chat bot and from it again to the instruction and so on in a circle.

There is no way to just write a question and get an answer.

Is this even possible to get some support, or do Airtable companies give a **bleep** about their customers so much that they are not interested in talking to them under any circumstances?

10 Replies 10
Kongtho_Imarith
5 - Automation Enthusiast
5 - Automation Enthusiast

I have registered as a member of this Airtable Community Platform. I posted my questions, seeking resources or help from people in this community. However, I cannot reply to them when they share their input with me. Could you please advise how to make it possible for me to reply to their messages? Thank you.