Pasting data with row expansion not works!

[siriwat]

Today, we could not copy-and-paste the external data (like excel, csv, google sheet ...) with multiple rows to Airtable's table properly.

When we paste many records and need to expand the rows, nothing happens. Then what I could observed into the browser console log is shown below, yes, it has an error from the Airtable.

Please solve this bug, Airtable team, this problem stops our works!!

*** The work around for this moment is, we must create empty rows enough before pasting data, then we could survive during the wait for Airtable team to solve this.

[Dora]

Hello Siriwat

Would you please say more details about the script?

Where do I need to put the script? How do I use extension or automation? 

if you have a screenshot that would be appreciated. 

[siriwat]

These steps as following in the picture
1. Add extension
2. Select scripting
3. Paste the code (and modify a bit)
4. Run

However, you will need to modify the code just a bit for your need 

let tableName = "Your table name";
let numRow = 20;

...

[siriwat]

Anyone submitted a support ticket to Airtable?

I did, but no response until now, almost 4 days already with multiple seats, Team plan... What's their SLA ahh🥱

[Pierre]

I have the same issue. Please fix airtable.

[Dora]

Hello Siriwat

that's cool, I ran a test and it worked, however, when I fixed the row over 50 I got the error message.

Why?

[Dora]

Siriwat,

How to submit a ticket? I only can go to help and ask a virtual assistant and it always leads me to read the article. I can't find any support email address, do you know where i can open a case?

[siriwat]

Ah, yes, Airtable limitation for adding row, max 50 rows at a time.

[siriwat]

Through the chat actually, but in a very deep menu. I may not have a correct instruction for this, but this is  what I message in the chat.

"I have critical problem that block business process." --> Enter
Then you say No to whatever bot suggested you to read for help... Until you found these following menu
"Help with Airtable product" --> Click
"Airtable is not working as expected" --> Click
"Business Critical: Airtable is completely unavailable or a product issue is degrading critical business operations." --> Click
"I still need help" --> Click
"I have the necessary info, open a Support ticket." --> Click

Then you could submit a support ticket.

[Dora]

Siriwat

Thank you, finally I was led to open a ticket and hopefully they can solve it ASAP.

Airtable should pay you as a consultant, you provide a prompt reply and workaround than theirs. 

[victorcalegare]

Same problem here!