I received an email from accountsreceivable@airtable.com that our invoice from October is past due. I provided documentation that we submitted payment and have not received a response. Is this a scam?

I have emailed and used the contact support feature and have not gotten a response. I need to have tax removed from an invoice before my institution can pay the balance. Has anyone else dealt with this? Why is there not a phone number where we can re...