How to update a record from a Calendly cancelled event

[Sophie_Mona_Pag]

Hello everyone,

It may sounds stupid but I have an issue to sync cancelled events (Calendly) to my Tickets Table (Airtable) via Zapier.

Basically, when someone cancels their attendance on Calendly, I don’t know how to change their status from ‘Booked’ to ‘Cancelled’ on Airtable via Zapier.

I am using Calendly for my ticketing/attendance management. I have different kinds of recurring events, with different times/dates, with different users booking/cancelling their ticket.

On Airtable my ticket table has a single select column called ‘Status’ so I would know when someone has booked or cancelled their attendance.

The problem is I don’t know how to make Zapier updates the status column automatically from Calendly when it’s a cancellation (I know how to create a record when someone books though).

[ScottWorld]

You would need to use the “Invitee canceled” trigger in Zapier.

[Sophie_Mona_Pag]

Thanks Scott, that’s the one I’ve used but I get an error at the ‘update record’ stage (despite the ‘find record’ stage is working): 'The app returned “NOT_FOUND”.

I am using the value called ‘Inviteed UUID’ from Calendly to identify the record on my Ticket Table.

[ScottWorld · Accepted solution]

Are you writing your search formula properly in Zapier? This article explains how to properly structure the search formula in Zapier:

Airtable - Support

Using Zapier's Multi-Step Zaps to find and update records

Zapier is a third-party service that connects Airtable to many other apps and services. This article is specifically designed to teach you how to design Multi-Step Zaps for the purpose of creating ...

Alternatively, Integromat is significantly easier & way more powerful than Zapier, and you don’t have to worry about structuring search formulas in a special way there.

p.s. I am a professional Airtable consultant and a Registered Integromat Partner, and the Integromat link contains my personal referral code. If you have a budget for your project and need to hire an expert to do it all for you (in either Zapier or Integromat), feel free to contact me through my website at ScottWorld.com.

[Sophie_Mona_Pag]

Thanks! I realized I should have used the ticket ID (from Airtable) in the ‘update’ stage!