When syncing from Airtable to Shopify some images drop to an article below and thus images end up with the wrong products

[Marc_Schreuder]

I am new to Airtable.
We set up an images table. When I synced products from Airtable to our Shopify webshop some images ended up one line lower in the table, and thus images end up with the wrong products.
When I “repaired” the images in the Airtable images table, and synced A>S nevertheless images skipped out of their row to another product and deleted images were still resident in the products table.
How should I properly sync products + their images A>S ?

[ScottWorld]

How are you syncing your products to Shopify? You would likely want to reach out to the people who created your syncing tool to ask them about that.

[Marc_Schreuder]

After initial failure we asked Airtable support to check the sync settings.

[Marc_Schreuder]

We sync using the standard Shopify Airtable tool.

[ScottWorld]

There is no standard Shopify Airtable tool. Airtable does not provide syncing between Airtable and Shopify. Any syncing between Airtable and Shopify is provided by third-party developers, or is handcrafted for you by using an automation tool like Integromat.

[Marc_Schreuder]

OK!
Would that be Basegenius?

[ScottWorld]

If that’s who sold you your Airtable-Shopify integration, then yes.