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UPDATE 10/31 - we have changed the way we enforce API limits on our Trial and Free plan. Please see our support center for the latest information.


Hello, Airtable community! I'm Nitya, senior product marketing manager here at Airtable. I wanted to share more information about recent changes to our pricing plans. 


Over the past few years, we’ve released many new products and features – including new sync integrations, extensions, and automation capabilities – and the way customers use Airtable has evolved. We’re updating our plans to ensure people have flexible options based on their needs, reflecting feedback we heard from customers and how they use our platform. For example, many Pro plan customers have asked for access to features that were previously limited to the Enterprise plan, and that extension limits were too stringent. 


Our new plans give customers a progressive journey as their organization’s use of Airtable becomes more complex, mapping the features and functionality that customers need with their stage of growth. Below is an overview of the key changes we’ve made and some background on these changes. 


Updating the Airtable Free Plan


Airtable’s Free plan gives you the ability to start building your own flexible apps. We’ve updated the Free plan to be more reflective of the types of usage we see from customers who are just getting started building apps in Airtable. With the changes to the free plan, you'll continue to be able to build your own flexible apps, but will notice a few changes in our storage capacity and limits. 


Specific changes to the Airtable Free plan include:



  • Bases: You’ll still be able to create unlimited bases to manage your workflows 

  • Record limits: 1,000 per base

  • Attachment storage space: 1 GB total storage per base

  • API limits: 1,000 API calls per month before rate limits are imposed. You can review current rate limits in our developer docs.

  • Sync integrations and extensions: These will now only be available on paid Airtable plans 


If you’re a Free plan customer, there’s no action required on your part, but you can manage your plan and review usage at any time by visiting your workplace settings. If you are over the limits of the Free plan, none of your data will be removed or deleted from Airtable, but you will see notifications that you have exceeded new limits or are using functionality that is no longer available. If your needs exceed what’s included in the Free plan, we offer multiple paid plans that can help you manage your work in Airtable.


Creating a New Team Plan for Current Plus and Pro Customers


We will replace our current Plus and Pro plans with a single offering for small teams: the Airtable Team plan.


As an Airtable Team customer, you can create tailored apps for your team that power critical workflows using features like Gantt and Timeline views, forms, and advanced controls including private views and table permissions. 


For Airtable Plus customers


Plus customers will get access to the Team plan features without any increase to your bill. If you're a Plus customer today, you'll have the features you enjoy on your current plan, with a few updates including:



  • Increased storage and record space: Scale your data with 10GB of storage and 50,000 records per base

  • API limits: 100,000 API calls per month before rate limits are imposed. You can review current rate limits in our developer docs.

  • Sync integrations: You will still have access to Airtable’s most popular sync integrations like Google Docs and Slack, but certain sync integrations like Jira and Salesforce will only be available on the Business and Enterprise Scale plans. 

  • Basic permissions: Manage your team’s data and access with field and table editing permissions.  


For Airtable Pro customers


Pro customers will be automatically migrated to the new Team plan and will see similar functionality to what you’re currently using on Airtable today, with a few updates including: 



  • Extensions: You can now add unlimited extensions to your Airtable bases

  • Automations: 25,000 runs per month

  • API limits: 100,000 API calls per month before rate limits are imposed. You can review current rate limits in our developer docs.

  • Attachment storage space: 10GB total storage per base

  • Sync integrations: You will still have access to Airtable’s most popular sync integrations like Google Docs and Slack, but certain sync integrations like Jira and Salesforce will only be available on the Business and Enterprise Scale plans. 


Although the vast majority of customers will not exceed these new limits we recognize that some of you will be impacted and do not take these changes lightly. If you’re a customer with bases over the Team data limits, all of your data will still be available in Airtable, however, you’ll need to upgrade to add any more attachments or records or continue using any active sync integrations available on a higher capacity plan.


Improving How We Serve Enterprises 


Finally, we are introducing two new Airtable plans geared towards multi-team organizations. Airtable Business is for small businesses and departments that need advanced features and basic admin capabilities, offered at $45 per user per month on an annual plan and $54 per user per month on a monthly plan. Smaller organizations can purchase Business on their own, and we encourage larger organizations to contact our sales team to discuss the Business plan. Enterprise Scale is for large enterprises building flexible and powerful apps that can scale across their organizations, and pricing is customized to the organization’s needs.  


If you are currently on Airtable's Enterprise plan, you will not see any changes today. Your account team will provide more information to your organization’s admins and billing owners so they can choose the right plan prior to your contract renewal. If you’re interested in learning more about these plans today, you can contact our sales team.


Looking for more info?


We’re here to help you throughout the process. To get more information about migration timelines, what happens if your account is over limits, and to see a full overview of the changes, please review this Help Center article. 




@Jonathan11

>versus supporting lots of little ten-thousand-dollar customers from a sales touch standpoint.

I do not think I ever had customer that was to fork out more than $2000 per year on Airtable. For my bigger customers which could have benefited from Airtable the common reason against was limited numer of rows. 

A cheeky calculatuon: if Airtable expects to make a $million+ from an enterprise product that offers 500k rows, that means that the target client of Airtable is a business using it for data points that are worth at least $2 per row?

Yes, there could be multiple bases with 500k rows, so maybe the dream target is an enterprise that has multiple small teams operating on their own silo bases (akin to an a cooperative of SMBs)?

 

 

 

I feel like the legacy Pro users are getting the short end of the stick. 
I'd like to see a free additional user (Editor/Creator) and at least double the API limits. 

Thanks for listening. 

Meanwhile @ Airtable office...

**cricket sound**

Is @nityadb also laid off, our may we expect some form of life from anyone at Airtable any time soon? 

> ... may we expect some form of life from anyone at Airtable any time soon?

We're at ~110 posts in this thread (which began long before the recent layoffs) and not a single response (that I can recall). The data suggests you cannot post here expecting any engagement.

Can someone (anyone) explain to me why I need a domain to upgrade from the Pro Plan to the Business Plan? I don't have one and really don't need one, and I don't understand why Airtable requires it. (They confirmed it is required but wouldn't/couldn't provide a reason.)

Thanks

I think it's because they will expect all of the users of the workspace to be from your business and hence share that email domain.  This is going to be an issue for lots of individuals - like me - who are being forced to upgrade to the business plan, even though they have only 1 users, because of the crazy decision to downgrade storage limits to 10GB on the team plan, which was already annoying me because I was a team of 1 person.

That's the same situation I'm in. The decrease in attachment space killed me. So, I need a domain to have another email address. Insanity. Thanks for your response.

I compressed my images, it cost me £20 but it solved the problem for a few years at least.  I'm sticking with teams.  Before I did that though I did discover Zoho mail, which allows you to have a free business email account 

Can I ask how you did that? Thanks!

Might be a good idea to duplicate your base as an archive prior to compressing.  Just in case you need your full-res images later 😉.  

Great move by Airtable - make life harder for customers while increasing their own costs.  No wonder they had to lay off a quarter of their employees.  

I followed these instructions 

https://createtoday.io/posts/compress-airtable-attachments-with-tinypng 

@J_Jones I did duplicate my base first, just in case

Thank you so much! 

So -- when does my plus plan actually change to team plan 

They said it would happen last week, but yet we here just hanging.... 


How can you tell how much storage is being used in a base by attachments?

@Harlen_Bayha you go to your account page https://airtable.com/account and on the left hand side you will see a list of your workspaces, click on the one you want to check and you can then see a list of your bases and how much attachment storage they are using

Has anyone had a call from a salesperson yet?  I got a call to up-sell me to the new plan, which I have no use for except the API calls.  There's also something off since during a 30 day period they said I had 600,000 API calls, but my only interface to the Airtable API is Zapier and in total I only had 45,000 zaps fire across all my apps.  Without being able to see the calls or my usage, I have no way to curtail or make more efficient some of my calls.  Thanks for any help

@Patrick_Esmonde Nice! So it seems there is still no visibility on API usage in the UI, but you can get a sales person to tell you the usage  🤣

> There's also something off since during a 30 day period they said I had 600,000 API calls, but my only interface to the Airtable API is Zapier and in total I only had 45,000 zaps fire across all my apps.

@Patrick_Esmonde points out an interesting metric, but this data is likely incomplete. Here's why...

Zapier, and almost every other glue-type no-code adhesive, is designed to poll your no-code platform using API calls looking for anything that changes. Typically, the polling interval is about two minutes to keep the latency average to about one minute. This architecture results in approximately 720 API requests EVERY DAY for a single Zap recipe to know when some dependent data field has changed in Airtable. When a change is detected, the Zap fires.

I suspect you are seeing 45,000 Zap executions, but you are not seeing the API calls necessary to determine if the Zap should fire.

In most cases, the API calls from platforms like this are 95% wasted.

I have warned this community about polling for almost half a decade. Few have listened. A polling architecture will not scale. It will work fine for (n) number of zaps and scenarios. As your app scales and you get really biased about doing all sorts of stuff in Zapier, you will cross a line, and it will be ugly.

Get my free substack if you want to understand the hidden side of no-code. It features educational content like this:

 

 

Thanks @Bill_French --I didn't even think of that and it makes sense.  I have a bunch of airtable triggers like this so the polling definitely makes sense.  Thanks for the explanation

Has anyone else noticed that the Team plan still offers 20GB of storage, along with the existing limits of 25K automation runs and 100K API calls? Instead of the 10GB previously announced.

We didn't notice it - that's great!  In my humble opinion Airtable should still look at a lower cost plan for interface users vs builders to compete with Softr, Stacker, etc, in the long run, but this is a big step in the right direction.  

Seems like the pricing move wasn't underhanded, just not well thought out.  Glad they fixed it.  

Maybe they do read these forums...

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