Airtable + emails. What are your issues, solutions and bottlenecks?

Hi ​@Konrad, I gave you a few handy tips in this post.

- ScottWorld, Expert Airtable Consultant

​@ScottWorld Thanks! 
How do you see the shared inbox issue? Did you ever have this challenge before or worked on sth like that? 

What issue are you having with a shared inbox?

​@ScottWorld I see teams using a general gmail address (like support@)to authenticate and send airtable emails. Often the replies and up somewhere and are not checked and/or not every team member has access to the inbox.
Even though this is not an airtable problem, I see this often when emails are sent via tools and I am interested if others experience things like that.

You may want to check out Front, which makes it easier for teams to work with shared inboxes.

- ScottWorld, Expert Airtable Consultant

Hmm, wouldn’t a solution to this be having multiple copied Send Email automations variable on a field in the record like Single Select with options for IT, Fiscal, HR, that may look the same but have their “Reply To” option changed to direct to the correct person. That way it all looks to the outside user like it comes from support@xyz.com, but when they reply it goes directly to jane.doe@xyz.com for an issue tagged HR, but goes to john.smith@xyz.com for an issue tagged as IT (which doesn’t need to be visible to the outside user). 

Of course, it’d also help if teams would check their shared inboxes, but some problems are just immutable 😝

Yes, “reply to” is the best way to solve that issue!

Hello Konrad 

You're raising some great points! A quick tip: For tracking email responses, try integrating Outlook or Gmail with Airtable using Make or Zapier. This can help log replies directly into your table instead of losing them.

For a smarter way to handle threading and record limits, there are some advanced tricks you can use. If you’d like more details, feel free to reach out—I’d be happy to guide you!