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Question

Now I cannot change my username in the community here??


Mike_Shaw1
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I used to have a “cool” username, now it changed and there’s no way to change it even though I was/am a rank of “5-Automation Innovator”. IT says you have to be above rank 3- Contributor level 3. Then I should be able to navigate to : Settings>Personal>username to change it but it does not exist in settings?

3 replies

Mike_AutomaticN
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Hey ​@Mike_Shaw1,

FYI that option doesn’t seem to be shown on my side either.

Mike, Consultant @ Automatic Nation 


kuovonne
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  • Brainy
  • 5996 replies
  • March 22, 2025

The new community platform may not have those features. The ranking of “Automation Innovator” was set up in the previous community platform Khoros, and probably not set up in the new platform Gainsight. The “Contributor Level” sounds like a reference to the community platform before that, Discourse.  
 

in this post, the community managers give a link to the form for submitting feedback about using the community.


Mike_Shaw1
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  • Author
  • 32 replies
  • March 22, 2025

@kuovonne but look at your name , it hasn't changed, Mine has! so now I have no control over my username and I didn’t pick it and it didn't carry over. so who can change it back for me?


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