Oct 09, 2020 11:00 AM
I am setting up an automated email to let an external team know there is now work for them in their system. I can get the email to send based on the trigger event. My issue is with adding dynamic fields. When I click the blue plus in the message or subject line, My automation screen goes blank. Don’t get any drop downs to select fields.
Am I missing a system update or is there something else going on I need to look at?
Oct 09, 2020 12:22 PM
You aren’t seeing anything like this?
Click the “Continue >” option…
Oct 09, 2020 01:50 PM
When I click a plus sign to add a field I get this.
What am I missing?
Oct 10, 2020 05:54 AM
Very strange. Browser?
Oct 11, 2020 07:04 AM
Defaults to Edge. I can try it in Chrome. Is there a preference, or a browser that is more compatible?
Oct 11, 2020 07:08 AM
I do not know - I’m simply wondering if you have found a browser-related issue. My tests were in Chrome (Mac Catalina) - wondering what yours was in.
Given that you are seeing something others are not, it’s probably a good idea to loop in support with a direct support request (firstname.lastname@example.org).
Oct 11, 2020 07:20 AM
Thanks for looking into this for me.