Hello wonderful AT folks,
I'm trying to solve an issue in automations and am looking for help.
I have a system where we need multiple users to review a document and then fill out a quick form to indicate their findings. The document record contains a multiselect field of all the users who need to perform this. I'm trying to create another multiselect user field of all the users who still need to complete it.
What I have so far: an automation duplicates the users who "need to perform this" over to the "users who still need to do this" field.
Next, when a review is entered in a linked table, a complex SUBSTITUTE formula removes that reviewer's name from the list of remaining reviewers. An automation then copies that formula result onto the "still needed" field in the Documents table. And that works!
But, when the last reviewer is done, the automation refuses to copy the blank cell onto the multiselect field and errors out instead.
So, I tried adding conditional logic. If there's anything in the formula result, then copy that over to Documents. If the result is empty, update the field to [empty box]. And that's erroring out as well.
I know that scripting would be the ideal solution here, but I'm not a scripter...if anyone has any insights on User multiselect fields and why they can't be set to empty in an Automation, I'd be forever grateful.