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Mar 07, 2024 04:07 AM - edited Mar 08, 2024 03:05 AM
Good morning.
We are experiencing issues with email sending from automations. We have detected a change in behavior with email dispatches when several emails are entered in the "TO", "CC", "BCC" fields.
When the action is triggered, it appears that Airtable sends multiple independent emails instead of a single email. For example: If "Email_1" is entered in "TO" and "Email_2" in "BCC", then "Email_1" receives the message, but "Email_2" does not receive a copy. Instead, "Email_2" receives a direct email, as if "Email_2" had been set up as "TO".
The expected behavior would be: "Email_2" receives the same message that was sent to "Email_1".
We have observed this change in behavior today, 2024-03-07.
##### Message edited to detail the case ####.
Informing an email in the "TO" field (demarius.jakyren@marsoak.com) and an email in the "BCC" field (hogof47909@artgulin.com).
Mar 07, 2024 04:56 AM
Wow, great catch! Major bug.
I am seeing the exact same problem on my end.
Be sure to report this as a bug to support@airtable.com.
In the meantime, you can workaround this problem by using the “Send Gmail” automation action, or by using Make’s automations & integrations, which works with any email provider on the planet.
Here’s how to instantly trigger a Make automation from Airtable: https://air.tableforums.com/t/sending-airtable-data-to-an-external-webhook-such-as-make-com/159
Mar 08, 2024 03:15 AM
Hello @ScottWorld .
Thank you for your response yesterday, and for your suggestions on possible workarounds. Sorry for not responding at the time.
We have already contacted support and hope that with the information provided, they can verify and correct the problem in the coming days. I have also updated my first post with the detail of a simple test that I hope can help the community to identify and report these issues.
Thank you very much for everything.
Regards.