Collaborator listed as "non-collaborator" in automation

Topic Labels: Automations
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4 - Data Explorer
4 - Data Explorer

I’m trying to have emails automatically sent to someone in another organization but who is shared as a “Creator” on the workplace on a free plan but it’s saying that they are not a collaborator and can’t have notifications sent. The addresses are the same, and it’s (I believe) the account that manages their account so why is this not working?

Screen Shot 2021-05-26 at 12.11.30 PM
Screen Shot 2021-05-26 at 12.13.44 PM

2 Replies 2

Looks like you’re including an email address but also a field called “Due Date” which doesn’t sound like its in the form of an email.

Take the last part out, does it work with just the typed in email address?

4 - Data Explorer
4 - Data Explorer

No, it didn’t work without that either! And when I tried to put a space between the two it said the email wasn’t valid anymore. This is the error I’m getting:
Screen Shot 2021-05-27 at 12.03.38 PM