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Collaborator not recognized

Topic Labels: Automations
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Hi,
I’m trying to create an automation to send a notification to a collaborator at some point in a project.
However, whichever automation I create (email, Slack message, comment on a column of my record), the collaborator is not recognised : I select the input from the collaborator field, and it returns an empty field.
Does anyone know how to fix this ?
Thanks a lot !

3 Replies 3

Hi @Iris_Maubon

Are you on the free plan? Did your collaborator(s) verify their email address?

No, I am on the pro plan and yes the collaborators verified their address. The most curious point is that it works well on another base on the same workspace …

Hmm, no idea. If you remembered to test your previous steps (trigger), then I would contact Airtable directly via support@airtable.com.