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Email notifications issue when new form is submitted

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MariaMaidana
4 - Data Explorer
4 - Data Explorer

Hello! 

I'm trying to set up automations so that each time a new form is submitted, an email notification is sent to 4 different email addresses. 
However, I get this error message: "Cannot email non-collaborators on the current billing plan."
The problem is that the email addresses are from my bosses, who are the ones actually paying for the Airtable plan, so I don't understand why they are considered non-collaborators? 

I appreciate the help on this issue, I'm new to Airtable. 

Thanks! 

2 Replies 2

It sounds like the base you're working on is on a free workspace.  Here's what I see on a base in a Workspace on the Teams plan:

Screenshot 2024-03-25 at 11.48.35 PM.png

You can also try to workaround this issue by using the Send Gmail or Send Outlook actions too

MalachizzBots
5 - Automation Enthusiast
5 - Automation Enthusiast

Hi @MariaMaidana , this is super easy easy to accomplish with zzBots. I have created a Bot Pack that sends an email on new records in Airtable. You will need to edit the bot and specify all 4 email addresses and the message after the install.

Bot Pack: https://www.zzbots.com/store/airtable-send-email-1-way-sync