Help

The Community will be temporarily unavailable starting on Friday February 28. We’ll be back as soon as we can! To learn more, check out our Announcements blog post.

Email notifications issue when new form is submitted

Topic Labels: Automations
1072 2
cancel
Showing results for 
Search instead for 
Did you mean: 
MariaMaidana
4 - Data Explorer
4 - Data Explorer

Hello! 

I'm trying to set up automations so that each time a new form is submitted, an email notification is sent to 4 different email addresses. 
However, I get this error message: "Cannot email non-collaborators on the current billing plan."
The problem is that the email addresses are from my bosses, who are the ones actually paying for the Airtable plan, so I don't understand why they are considered non-collaborators? 

I appreciate the help on this issue, I'm new to Airtable. 

Thanks! 

2 Replies 2

It sounds like the base you're working on is on a free workspace.  Here's what I see on a base in a Workspace on the Teams plan:

Screenshot 2024-03-25 at 11.48.35 PM.png

You can also try to workaround this issue by using the Send Gmail or Send Outlook actions too

MalachizzBots
5 - Automation Enthusiast
5 - Automation Enthusiast

Hi @MariaMaidana , this is super easy easy to accomplish with zzBots. I have created a Bot Pack that sends an email on new records in Airtable. You will need to edit the bot and specify all 4 email addresses and the message after the install.

Bot Pack: https://www.zzbots.com/store/airtable-send-email-1-way-sync