Email notifications issue when new form is submitted

Topic Labels: Automations
270 2
Showing results for 
Search instead for 
Did you mean: 
4 - Data Explorer
4 - Data Explorer


I'm trying to set up automations so that each time a new form is submitted, an email notification is sent to 4 different email addresses. 
However, I get this error message: "Cannot email non-collaborators on the current billing plan."
The problem is that the email addresses are from my bosses, who are the ones actually paying for the Airtable plan, so I don't understand why they are considered non-collaborators? 

I appreciate the help on this issue, I'm new to Airtable. 


2 Replies 2

It sounds like the base you're working on is on a free workspace.  Here's what I see on a base in a Workspace on the Teams plan:

Screenshot 2024-03-25 at 11.48.35 PM.png

You can also try to workaround this issue by using the Send Gmail or Send Outlook actions too

5 - Automation Enthusiast
5 - Automation Enthusiast

Hi @MariaMaidana , this is super easy easy to accomplish with zzBots. I have created a Bot Pack that sends an email on new records in Airtable. You will need to edit the bot and specify all 4 email addresses and the message after the install.

Bot Pack: