Re: Email to Case conversion for Client services

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5 - Automation Enthusiast
5 - Automation Enthusiast


Wanted to check if airtable had automation enabled for email requests (sent by customers on a distribution list) received to be converted to a case/record for follow-up for client services?

Need to check if the 'email to case' conversion capability is feasible in airtable?



1 Reply 1

Can you expand what you mean by "email to case"? 

Are you trying to create a new record in Airtable when an email is received? Depending on how your email system is setup, you can setup a scenario to create the record in Airtable when when an email is received.