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From name doesn’t work in mail automation

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When the automation send an e-mail, the "From name" field sometimes doesn´t work. Anytimes the from is correct in the received e-mail and sometimes the from field is The problem is very important because the recipiente doesn't know the sender. Thanks
1 Reply 1

Hi Oscar—I've just sent a reply to your support case for this issue so that we can gather more context. Looking forward to getting this resolved for you!