I have an automation set up upon a record entering a view which will find all services for a given customer and send a Gmail message with a balance due.
The problem I’m experiencing is certain table values either won’t appear in the preview, or they do appear in the preview but not in the sent email message. First, I have a “total balance” rollup at the customer table and I’m including this in the Gmail message. While testing yesterday, it would neither appear in my preview nor test email sends, but as of today it is still not showing in the preview but it is appearing in the test email sends.
Additionally, I’m displaying the services linked to this customer in a grid. Yesterday these were displaying in both the preview and test sends. Today, they are displaying in the preview but not the email. I haven’t changed anything with the data - why am I getting such inconsistent results here?