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Issues with images in my automated emails not rendering

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Jamesdsy
4 - Data Explorer
4 - Data Explorer

Hi all!

I've created an automated email and am trying to include our company logo as a footer.

The code I've used in the input is: 

<img width="200" height="50" src="https://www.the-page.co.uk/psoostoo/2022/05/The-Page-LOGO-2048x486.png">

In the preview, this works perfectly (see image), but when I ran a test to my own email address, the image didn't render and I just saw a grey box (see other image).

Any idea on what I'm doing wrong or what the issue may be?

Thanks!




1 Solution

Accepted Solutions
TheTimeSavingCo
18 - Pluto
18 - Pluto

In your screenshot the Airtable logo isn't loading up either, so it seems likely it's localized to your environment somehow.  Does the email look like that on another device?  What about on another network?

Screenshot 2024-04-30 at 9.55.05 AM.png

See Solution in Thread

5 Replies 5

Very strange... your exact code is working for me when I send an email to myself from Airtable's "Send Email" automations.

See both of my screenshots below.

Perhaps your browser is blocking the loading of certain images?

If your browser isn't blocking anything, then you may want to report the issue to support@airtable.com.

Alternatively, you can try sending your emails with Make's advanced automations & integrations, and see if it works there.

If you’ve never used Make before, I’ve assembled a bunch of Make training resources in this thread. For example, here is how you would instantly trigger a Make automation from Airtable.

Hope this helps! If you’d like to hire an expert Airtable consultant to help you with anything Airtable-related, please feel free to contact me through my website: Airtable consultant — ScottWorld

Screenshot 2024-04-29 at 6.27.58 PM.png

Screenshot 2024-04-29 at 6.28.40 PM.png

TheTimeSavingCo
18 - Pluto
18 - Pluto

In your screenshot the Airtable logo isn't loading up either, so it seems likely it's localized to your environment somehow.  Does the email look like that on another device?  What about on another network?

Screenshot 2024-04-30 at 9.55.05 AM.png

As I mentioned above, the browser is most likely blocking images.

Thanks Scott - strangely, when I changed the email source to outlook from the native airtable automation, it worked fine. But I agree must a local issue as the original worked when I sent to a gmail test account!

Thanks, I think you're right, seems a local issue. It worked when I was using my home wifi, also worked when sending to a test gmail account.