I would like to gain a better understanding of how the integration with Outlook works, specifically the aspect concerning the creation of new records upon receiving emails in the "Task" folder.
I've set up an "Integration" that generates a new Task when an email is received in the "Task" folder. The integration seems to be functioning correctly, but I'm a bit puzzled about one thing. It appears that when I move a very recent email from the Inbox to the Task folder, the integration is triggered. However, if I move an email that's a few hours old from the Inbox to the Task folder, the integration seems to ignore it.
Could someone explain the circumstances under which the integration is triggered? What specific conditions need to be met for the trigger to activate? This clarification would greatly assist me in using this feature effectively.
Thank you for your assistance and support.