We have a pro account and I have a simple approval for set up that when someone submits me an idea on a form, they can add their email address if they would like an emailed update as to the approval status of that idea.
But, when I put that e-mail address in the “To” Field I just keep getting told the e-mail field is blank - despite me having made sure there are no blank fields on the table.
Is this fixable or can the automation only send to a set email address and not one from the table itself? As stated, we have a pro account so it should not be the e-mail address itself that is causing the problem.
Are you getting an error through testing your automation, or when the automation actually runs? Be sure to re-test the trigger step and check if the test trigger record has a value for the email field.
And the third time is a charm. Don’t know why clicking again made it work. I did have to reconfigure the sending e-mail account this morning due to a password change so maybe it took some time to catch up.