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Send email automation pasting both email adress in "to" and "cc" part of the email

Topic Labels: Automations
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rmorrison
5 - Automation Enthusiast
5 - Automation Enthusiast

I have a send email automation set up to email purchase orders to people in the company. I have a department correspondant cc'd on the email based on the department of the purchase order. When I received the email both my name was in the "to" email and the "cc" part of the email.

Only the person in the company should be on the "to" part of the email 

the department correspondent should only be on the "cc" part of the email

rmorrison_0-1710880893525.png

rmorrison_1-1710880969354.png

The department correspondent was on the cc and to part of the email but the airtable settings only have the department correspondent on the "cc" of the email automation

 

3 Replies 3

Hmm, and I take it the automation run history also shows that only the department corresspondent's email is in the "CC"?  If so, I'd recommend opening a support ticket about it!

Yes the automation run history shows my name only in the "CC" and the person in the company in the "to" but the email doesn't come in that way.

I will submit a support ticket

John_McGarvey
5 - Automation Enthusiast
5 - Automation Enthusiast

Glad I found this post. I came here searching if anyone else was having the same issue.

The To: fileld and CC: field are reversed in the outbound emails.