Dec 07, 2023 07:49 AM
I am building out an intake form for system issues. When a form comes in I want the ticket to be assigned based on who moves the ticket into in progress. I see that I can put conditions to assign to a certain person but not build it out based on how put it in progress. Any help would be great.
Solved! Go to Solution.
Dec 07, 2023 09:11 AM
Add a "last modified by" field and let it only watch your status field. Create an automation "when record matches conditions" and set "where status = in progress". Add an "update record" action that takes the value of the "last modified by field" (= the one who changed the status to "in progress") and puts it in a user field.
I'm assuming the ones changing statuses have their own accounts.
Dec 07, 2023 09:11 AM
Add a "last modified by" field and let it only watch your status field. Create an automation "when record matches conditions" and set "where status = in progress". Add an "update record" action that takes the value of the "last modified by field" (= the one who changed the status to "in progress") and puts it in a user field.
I'm assuming the ones changing statuses have their own accounts.
Dec 07, 2023 11:04 AM
If this solves your problem, please mark it as a "solution" so others can find it to.