Users' Emails Not Populating for Automated Email

Topic Labels: Automations
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4 - Data Explorer
4 - Data Explorer


I’m trying to create an email automation, but I can’t seem to get users’ emails to generate in the “To” field. The email is able to populate emails from the users listed from the “Producer” field in the CC field as seen in the screenshots below. But, users’ email from the “TEST” field do not populate and I cannot seem to figure out why. Any recommendations would be greatly appreciated!

Screenshot 2022-11-16 at 10.55.16 AM
Screenshot 2022-11-16 at 10.55.56 AM

2 Replies 2

your screenshot doesn’t show how you set up the To field. Your error says its empty.

4 - Data Explorer
4 - Data Explorer

Figured it out! I logged backed in and refreshed and the emails populated. Thanks!