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You may only email collaborators with verified emails

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Lauren_Briskin
6 - Interface Innovator
6 - Interface Innovator

Hi! I see this question has been asked and answered before Airtable updated their plans/billing structure, so checking in to see if anyone might have a solution.

When creating a "send email" automation, I'm getting this message: On your billing plan, you may only email collaborators with verified emails. Contact your workspace administrator to upgrade.

Screenshot 2024-03-06 at 8.50.46 AM.png

We are on the team plan and I confirmed in the documentation (https://support.airtable.com/docs/send-an-email-action) that I should be able to "email 100 unique non-collaborator email addresses per day."

Any ideas why I'm running into this and how to fix it?

Thanks!

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TheTimeSavingCo
18 - Pluto
18 - Pluto

Hm, I just tried testing this on a Teams plan and I get this:

Screenshot 2024-03-07 at 10.23.27 AM.png
If you're certain that the base you're working on is in the Workspace with the Teams plan I'd open a support ticket about it!

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4 Replies 4
TheTimeSavingCo
18 - Pluto
18 - Pluto

Hm, I just tried testing this on a Teams plan and I get this:

Screenshot 2024-03-07 at 10.23.27 AM.png
If you're certain that the base you're working on is in the Workspace with the Teams plan I'd open a support ticket about it!

I am sure! Screenshot 2024-03-06 at 8.00.54 PM.png

Did you have to do anything with your email client or anything before you set up the automation?

Nope, I didn't have to do anything!

You were totally right! The base was in the wrong workspace. THANK YOU!