Help

The Community will be temporarily unavailable starting on Friday February 28. We’ll be back as soon as we can! To learn more, check out our Announcements blog post.

How do I get conditional visibility on a form to work correctly?

Topic Labels: Base design
Solved
Jump to Solution
421 4
cancel
Showing results for 
Search instead for 
Did you mean: 
Allostasis
5 - Automation Enthusiast
5 - Automation Enthusiast

I have conditional visibility set for 2 fields in my form. One is working correctly, and the other is not. I  need to know what I am missing on the one that is not working correctly.
Here is the one that is working correctly as it is in the form and what the conditions are: 

chrome_z1rtG29V7D.png

chrome_wq02Ju6Efg.png

Here is the one that is not working correctly, as the Clients Location Link is still showing up when it should just  be the Love is Blinds Location Link: 

chrome_zZtnh5kOLN.png

 

chrome_DgHi0nLaiq.png

 Any help would be appreciated. 

1 Solution

Accepted Solutions
ATSolutionist
6 - Interface Innovator
6 - Interface Innovator

Hello ! Two recommendations 

1. Switch the condition group to read "and" instead of "or" for the LIB visibility filter 

2. Airtable can sometimes be very sensitive - i see in your example is in lowercase, while the condition is in caps (LIB) - this may also be a factor

Let me know if this helps or if I can be of more assistance. 

 

Katelyn
info@consultasolutionist.com

See Solution in Thread

4 Replies 4
ATSolutionist
6 - Interface Innovator
6 - Interface Innovator

Hello ! Two recommendations 

1. Switch the condition group to read "and" instead of "or" for the LIB visibility filter 

2. Airtable can sometimes be very sensitive - i see in your example is in lowercase, while the condition is in caps (LIB) - this may also be a factor

Let me know if this helps or if I can be of more assistance. 

 

Katelyn
info@consultasolutionist.com
james589goff
4 - Data Explorer
4 - Data Explorer

@Allostasis wrote:

I have conditional visibility set for 2 fields in my form. One is working correctly, and the other is not. I  need to know what I am missing on the one that is not working correctly.
Here is the one that is working correctly as it is in the form and what the conditions are: 

chrome_z1rtG29V7D.png

chrome_wq02Ju6Efg.png

Here is the one that is not working correctly, as the Clients Location Link is still showing up when it should just  be the Love is Blinds Location Link: 

chrome_zZtnh5kOLN.png

 

chrome_DgHi0nLaiq.png

 Any help would be appreciated. 


Hello @Allostasis,
It looks like there might be an issue with the conditions set for the second field. Double-check the following:

  1. Conditions Configuration: Ensure the condition logic for the "Clients Location Link" is accurately configured and matches the correct criteria.

  2. Field Dependencies: Verify if there are any conflicting conditions that might be causing this issue.

  3. Visibility Settings: Confirm that the visibility settings for the "Clients Location Link" are correctly applied.

Reviewing these points should help you resolve the issue.


Best regards,
James Goff

Thank you! I was able to get it to work as intended.

Allostasis
5 - Automation Enthusiast
5 - Automation Enthusiast

Thank you for your insight. I indeed needed to double check all of those things.