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Hi

 

I have a button that triggers automation

 

On my account the button works correctly

 

on the accounts of my collaborators

By clicking on the button the automation does not even trigger

I have an error message displayed: an error has occurred

I don't understand problem

 

The button works on my account and does not work for my collaborators even though it is the same interface

 

 

thank you for helping me it's very important

 

 

here is the screenshot which shows that on my account the button works

 

 

What does the automation do?  Do the other collaborators have the same permissions as you?  E.g. are you all Creators?

If the automation creates or updates fields, do you have any table or field specific permissions set?

What does the automation do?  Do the other collaborators have the same permissions as you?  E.g. are you all Creators?

If the automation creates or updates fields, do you have any table or field specific permissions set?


hi thank you for your response

for the rights, these collaborators are publishers this is the first time that this has happened on this automation

with other automation it works correctly

NB: the automation does not even trigger

attached the video which explains the problem

hi thank you for your response

for the rights, these collaborators are publishers this is the first time that this has happened on this automation

with other automation it works correctly

NB: the automation does not even trigger

attached the video which explains the problem


Hmm, if you could DM me an invite to a duplicated base without records I could try to see what I can figure out?  Sorry, I don't have any other suggestions!

Also, is your video supposed to have audio in it? 

no the video is without sound

finally I noticed that the problem occurs every time I change the value of this field

for the other fields the error is not caused

finally I duplicated this field as a temporary solution and I added an action in the automation to update this field with the value of the duplicated field

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