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Account Randomly Deactivated -- not done by our admin and no one can get ahold of Airtable support

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eekzink
4 - Data Explorer
4 - Data Explorer

My work account suddenly came up deactivated. Our admin did not deactivate it. When they try to send me a new invite, it says there is an active account already in use with my email. I cannot create a new account for the same reason. When I try to reset the password, it says my account is deactivated. This has been DAYS of lost work for the University of Ca. No one on my end knows what to do. And there is no way to get ahold of a support human. Please help.

2 Replies 2
Vic_Airtable
Community Manager
Community Manager

Hi there! So sorry to hear that you've been having trouble getting in touch with our support team. Since this is related to account access, I've created a support ticket for you so we can get to the bottom of what is happening with your account! Please check the email account you posted this from for the email 🙂

Thank you!