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airtable and zendesk integration

Topic Labels: Integrations Sync
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rosarin
4 - Data Explorer
4 - Data Explorer

According to https://support.airtable.com/docs/airtable-sync-integration-zendesk, automatic syncing happens around every 5 mins. But from my experience, it is around 10 mins. Is there anything to do to decrease it to 5 mins?

rosarin_0-1694714820879.png

 

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ScottWorld
18 - Pluto
18 - Pluto

Unfortunately, you cannot control that. The only other option would be to build from scratch your own custom syncing process with ZenDesk using Make's ZenDesk integrations, and you can actually have the new and/or updated tickets come into Airtable INSTANTLY — so even quicker than 5 minutes!

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ScottWorld
18 - Pluto
18 - Pluto

Unfortunately, you cannot control that. The only other option would be to build from scratch your own custom syncing process with ZenDesk using Make's ZenDesk integrations, and you can actually have the new and/or updated tickets come into Airtable INSTANTLY — so even quicker than 5 minutes!