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Airtable billing failures in India - How are other Indian Businesses dealing with this?

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ankitpshetty
4 - Data Explorer
4 - Data Explorer

Probably only relevant to Airtable users operating out of India, but any helpful perspectives from others would be much appreciated.

For the last few months, all of my payments towards Airtable invoices have failed due to new regulations by the Reserve Bank of India requiring compliance to a bunch of new rules that I'm guessing Airtable is having trouble with. (You can read more details about this here: https://razorpay.com/blog/business-banking/rbi-guidelines-and-making-international-expenses/)

This is exacerbated to some extent because payment partners that specialise with dealing with this sort of thing in India like Razorpay have not been onboarding new clients due to instructions by the Reserve Bank. 

So far we've gotten by, by contacting support every month, being reassured by them that their engineers are working on a fix, and them kindly voiding our invoice to allow us to extend our usage by a month. 

This month, I get a response from Airtable that their engineers have failed to develop a fix, and they can not continue to extend our usage, and that the only solution is to use a card that is issued outside of India. As a purely Indian business, we have absolutely no way to do this. I'm now faced with the gruelling prospect of transitioning our entire business process to another platform, and rebuilding all of the auxiliary apps that we've used Airtable for so far. This is potentially months of work, and downtime of our existing apps if we aren't offered some lenience with billing as we transition. 

I'm writing here to source input for any ideas that I have not considered. There has to be another Indian business that's in the same boat as me who's facing the same issue and dealing with it successfully. Has anyone here managed to pay their invoices using an Indian card successfully post implementation of the new RBI rules? Please tell me there's a painfully obvious solution that I am missing. 

 

6 Replies 6
satyam7054
4 - Data Explorer
4 - Data Explorer

Hi Ankit, 

Hi Ankit,

Has the solution to this problem been found yet or not? If it has, please let me know, as I am also facing the same issue.

erinviegas
4 - Data Explorer
4 - Data Explorer

Hey, @ankitpshettygoing through the same issue, and I have received exactly the same response as you. 
I was assured at the beginning, when this issue came up, that the trial would be extended till the issue was resolved.
They have now backtracked and said that the trial would not be extended anymore, even though there is no fix.
I was told to "Get a credit card issued outside India" or "Get a virtual card".
All the other services we use have updated their payment methods to support Indian-based cards, for which the RBI had issued the guidelines back in October 2022.
Will be following this discussion to hopefully get a resolution.

AirtableUser098
5 - Automation Enthusiast
5 - Automation Enthusiast

Hi 

Have you found a solution to this? Ive even tried using 2 colleagues American cards but those are being declined as well and the charge isnt going through. Looking for any possible solutions

Thank you

We had to use an acquaintance's Bank of America card, which was the only solution for us. 

Thank you

We tried a Bank of America card too but it didnt work - did you have any collaborators? we currently have 7. Just trying to figure where the possible gap could be

Nikhil23
4 - Data Explorer
4 - Data Explorer

Hello guys, I am new to Airtable & tying to get a Team plan. All my debit & Cc are getting declined. Even virtual cards are not working.  Has anyone found a solution yet?