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Airtable constantly "Reconnecting"

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KVuncannon
5 - Automation Enthusiast
5 - Automation Enthusiast

Is anyone else experiencing this? Is this normal or is there an issue going on right now?

3 Replies 3
Todd_Zimmerman
5 - Automation Enthusiast
5 - Automation Enthusiast

Yes, I've been getting this for a few weeks now. I haven't had time to contact support about it -- largely because my work takes 10 times longer while I watch Airtable spin "Saving..." and "Reconnecting..."

It happens often, but randomly -- so I don't think the size or complexity of my base suddenly reached some threshold. Sometimes activities in the same table will be instant, and sometimes I'm waiting 30-60 seconds for Airtable to catch up. Often it's faster to just reload the page, and when I do this I find my changes saved.

It's happening on different browsers, and regardless of changes to my DNS settings. (Was using encrypted DNS, but changing back to defaults didn't make a difference.)

Todd_Zimmerman
5 - Automation Enthusiast
5 - Automation Enthusiast

Edit 2024-05-16: Nope, the below doesn't do squat. The speed improvement I saw must have just been the normal sporadic nature of the problem. I've further noticed that Airtable regularly spins "...reconnecting" even when it's sitting doing nothing at all.

---

I'm not ready to call this a sure thing yet, but it's promising:

Since a page refresh (F5) always instantly loads the updated Airtable page with my "pending" changes saved, I wondered about a cacheing issue.

When I cleared the browser cache, Airtable would become responsive again... for a while.

If you open a browser's Developer Tools, there's a Network tab where you can check a box to "disable cache."

Keeping the cache disabled while working in Airtable, so far, seems to solve the problem.

Detailed instructions for disabling cache -- and a plugin option -- available here: How To Disable Cache in Chrome, Firefox, Safari, and Other Browsers (geekflare.com)

I'm interested to hear how anyone else fares.

Update: unsurprisingly, the Windows "desktop app" -- which appears to be an Electron app, so, just a Chrome window -- behaves exactly the same.