Can't download video - help!

[Jo1]

Hi!

I need some advice / help related to video: 

Here's what happens: 

I upload video to AirTable. 

Later, I CAN download this same video from the desktop, but NOT via the app on my phone. Instead, I get a message that says, "Video not saved."

Any insights? 

J

[FlywheelConsult]

It could be a video formatting thing. Perhaps your phone doesn't like the video format or maybe it hasn't had time to download completely before saving to your phone. Here's a link to a related topic: https://community.airtable.com/t5/other-questions/can-t-view-quot-mov-quot-files-for-attachment/td-p.... 

Another thought is to upload the video to another service such as Dropbox and include the link to the video in your airtable base.